Privacy Policy

Candu Graphics (“we,” “us,” or “our”) operates the website at https://www.candugraphics.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using the Site you agree to the practices described here.

1. Information We Collect

Information you provide directly

When you fill out our quote request or contact form, we collect:

• Name and company name
• Email address and phone number
• Details about the print services you’re requesting
• Any files or attachments you upload

Information collected automatically

When you visit the Site, we automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on the Site
• Referring website or search query
• Device type and operating system

We use Google Analytics 4 (GA4) and Google Ads to collect this data. These services may set cookies on your device. See our Cookie Policy for details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Communicate with you about your order or project
• Improve our website and services
• Measure the effectiveness of our advertising (Google Ads)
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We may share your information with:

• Service providers — third-party vendors who help us operate the Site and deliver services (e.g., email delivery, hosting). These providers are contractually required to protect your data.
• Google — for analytics and advertising measurement via GA4 and Google Ads. Google’s privacy policy is available at policies.google.com/privacy.
• Legal authorities — if required by law, court order, or to protect the rights and safety of Candu Graphics or others.

4. Data Retention

We retain quote request data for as long as necessary to fulfill your request and for reasonable business record-keeping purposes. Analytics data is retained per Google’s default retention settings (up to 14 months for GA4). You may request deletion of your data at any time by contacting us.

5. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. Our Site is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of its sale. We do not sell personal information.

To exercise any of these rights, contact us at [email protected].

7. Cookies

We use cookies and similar tracking technologies. For full details on what cookies we use and how to control them, please see our Cookie Policy.

8. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., our promotional products catalog, custom apparel store). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: